Trust Nails & Spa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our services, visit our salon, or interact with our website.
By booking an appointment, visiting our salon, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
1.1 Information You Provide Directly
- Name — To identify you and personalize your experience
- Phone number — For appointment scheduling and SMS communications
- Email address — For appointment confirmations and communications
- Appointment history — To track your visits and preferences
- Service preferences — To provide customized services
- Payment information — To process transactions (we do not store full credit card details)
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
1.3 How We Collect Information
- Our online booking system
- In-salon appointment scheduling
- Phone calls and text message conversations
- Website contact forms
- Payment processing during service visits
- Voluntary information you provide during visits
- Social media platforms (if you interact with our ads or pages)
How We Use Your Information
- Appointment Management — Scheduling, confirming, and managing your appointments
- SMS Communications — Sending appointment reminders and service updates (with your consent)
- Service Delivery — Providing the nail and spa services you request
- Payment Processing — Completing transactions for services rendered
- Customer Service — Responding to your questions and requests
- Service Improvement — Understanding customer preferences and improving our offerings
- Marketing — Sending promotional offers and updates (only with your consent)
- Legal Compliance — Meeting legal and regulatory requirements
SMS Communications and Text Messaging
When you consent to SMS, you may receive:
- Appointment confirmations and reminders
- Reschedule or cancellation notifications
- Follow-up messages related to your visit
- Responses to inquiries you submit
- Service-related updates
- Occasional promotional offers (if you've consented)
Message frequency: Up to 4–6 SMS messages per month. Message and data rates may apply.
To opt out: Reply STOP to any message, or contact us at info@trustnails.com. You will receive one final confirmation message.
SMS Consent Records: Maintained for at least 4 years per TCPA regulations. SMS opt-in data is never shared with third parties for marketing purposes.
How We Share Your Information
4.1 No Third-Party Marketing
Your mobile phone number and SMS opt-in consent will never be shared with any third parties for marketing or messaging purposes.
4.2 Service Provider Sharing
We may share limited personal information with trusted service providers:
- SMS messaging platforms — To deliver text messages (under strict confidentiality agreements)
- Payment processors — To process credit card and payment transactions
- Booking system providers — To manage online appointments
- Cloud storage providers — To securely store business data
All service providers must use your information only for their specific function, maintain strict confidentiality, and protect your data with appropriate security measures.
4.3 Legal Requirements
We may disclose your information if required by law, court order, subpoena, or governmental request.
4.4 No Sale of Personal Information
Trust Nails & Spa does not sell, rent, lease, or trade your personal information to any third parties.
Data Security
- Secure data storage systems — Protected servers and databases
- Access controls — Limiting staff access to personal information on a need-to-know basis
- Encryption — For sensitive data transmission, including payment information
- Regular security assessments — Monitoring and updating our security practices
- Staff training — Educating our team on data privacy best practices
- Secure payment processing — Using PCI-compliant payment processors
While we implement reasonable security measures, no system is 100% secure. In the event of a data breach, we will notify you promptly via email, SMS, or other reasonable means.
Data Retention
- Active customers — Retained while you continue to book appointments with us
- Inactive customers — May be archived or deleted after 36 months of inactivity
- SMS consent records — Retained for at least 4 years per TCPA requirements
Your Privacy Rights
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request that we correct inaccurate or incomplete information.
Right to Deletion
Request that we delete your personal information, subject to legal requirements.
Right to Opt-Out
Opt-out of SMS (reply STOP) or marketing emails (unsubscribe link) at any time.
Right to Withdraw Consent
Withdraw your consent for data processing at any time by contacting us.
Right to Data Portability
Request your personal information in a portable format where feasible.
To exercise your rights, contact us at info@trustnails.com. We will respond within 14–30 days.
Cookies and Website Tracking
- Essential cookies — Required for website functionality
- Analytics cookies — To understand how visitors use our site
- Preference cookies — To remember your settings and preferences
Our website does not currently respond to Do Not Track (DNT) signals. You can manage tracking preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, contact us at info@trustnails.com immediately.
SMS Delivery Disclaimer
Trust Nails & Spa is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.
Changes to This Privacy Policy
- Post the updated Privacy Policy on this page
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes via email or SMS where appropriate
Contact Us
Governing Law
This Privacy Policy is governed by the laws of the State of Florida, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of Osceola County, Florida.